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Lost or Stolen StormCard (TCC ID card)
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Report Immediately
Since balances on the card are prepaid, the StormCard should be protected and treated like cash.
- A lost or stolen StormCard should be reported immediately:
- Your card account will be placed on hold to prevent misuse and any declining balance accounts such as StormDollars until you replace the card
- Obtain a replacement card issued at a campus ID Office
- A charge of $10 may be assessed for the replacement of a lost or stolen card
- Pay this fee at a campus Business Office and take the receipt to an ID Office
- If you have experienced a theft that includes your ID card, a free replacement may be provided if you provide a copy of an official police report as documentation. (Official report from a city, state or federal police department)
StormCards Turned in to the College Lost & Found
Replacing a StormCard
- A charge of $10 may be assessed for the replacement of a lost or stolen card
- Pay this fee at a campus Business Office and save the receipt
- Visit a campus ID Office with your receipt
Will any remaining balances from my previous card transfer to my new card?
- Yes. The balance is stored on your patron’s account in the card database - it is not physically on your card
- Once a new card is issued the balance can be accessed using the new card - the old card will be cancelled
TCC's Responsibilities
- Any transactions made while the StormCard is not in the owner’s possession are not refundable by the college.
- The college is not responsible for any lost, damaged or stolen cards.
- The college is not responsible for any unauthorized use of the StormCard prior to it being reported as lost or stolen.
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