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Business Technology: Customer Service
The Career Studies Certificate in Customer Service represents a partnership
with local businesses to offer course work for those who are currently
employed, or who wish to be employed, in customer service areas. Upon
completion of all core courses (12 credits), students will be offered an
interview with at least one of the participating businesses. Consideration
for employment will be based on past work experience, grade point average,
and technical aptitude.
| SEMESTER 1 |
Course Number |
Course Title |
Credits |
Prerequisite |
AST 117 |
Keyboarding for Computer Usage |
1 |
|
CST 110 |
Introduction to Communication |
3 |
|
ITE 115 |
Introduction to Computer Applications and Concepts |
4 |
|
MKT 260 |
Customer Service Management |
3 |
|
SDV 100 |
College Success Skills |
1 |
|
| |
SEMESTER TOTAL |
12 |
|
| SEMESTER 2-3 |
Course Number |
Course Title |
Credits |
Prerequisite |
| |
Approved Electives1 |
12 |
|
| |
SEMESTER TOTAL |
12 |
|
| |
TOTAL MINIMUM CREDITS |
24 |
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1 Students should consult the Business, Public Services, and Technologies Division at the
Chesapeake Campus for elective options.
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