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EMERGENCY NOTIFICATION SYSTEM

alert system logo

TCC students and employees
may register for the college’s new

Emergency Notification System


TCC Alerts


by going to http://alerts.tcc.edu.

Contact the Information Center at 822-1122 or
info@tcc.edu
if you have questions about TCC Alerts
that are not answered below.


What is TCC Alerts?

TCC Alerts  is a voluntary emergency notification system that allows you to receive alerts and updates from the college in the event of an emergency situation. TCC Alerts  is the primary and most up-to-date notification option for receiving information about emergency situations involving TCC and its campuses or surrounding areas.

How does TCC Alerts work?

TCC Alerts  will send one or more short text messages to your cell phone or mobile device and/or your e-mail address to notify you of an emergency or other important situation. Nearly every cell phone company offers text messaging options and most are activated automatically. (You may want to contact your carrier if you are unsure of your system.)The message will provide you with information on the type of emergency and suggested action(s) to take. Additional instructions may follow throughout the emergency, so it will be important to continue monitoring these messages. (Even if your cell phone is busy, the messages should still come through to your phone.)

Who is responsible for sending TCC Alerts?

The college has designated a number of individuals to send out these alerts, depending on the type and location of the emergency.

Who is eligible to receive these alerts?

TCC Alerts  is designed to provide emergency notification and information to TCC students and employees who would be affected by an emergency situation involving the college.

How do I sign up for TCC Alerts? Is there any cost involved?

To register, you will need to complete the TCC Alerts  online registration form, where you will be asked to create your own user name and password. You will then receive a text message providing you with a 4-digit validation code which you will be requested to enter and validate . The validate button also creates your own personal account, where you will be asked to enter your preferred contact address(es). You can provide up to two mobile devices and two e-mail addresses at which you can be contacted by the system. TCC Alerts  cannot be used for land lines or pay-as-you-go phones. There is no cost involved in registering for the system; only normal charges for text messaging will apply.

What if I change my cell phone provider or get a new e-mail address?

You may change your contact information at any time, but you will be responsible for updating this information on your TCC Alerts  account. Please be aware that your old system may not forward messages to your new provider, which can take up to 30 days to be activated; so an alternate contact number and/or e-mail address is advisable.

What if I change the campus at which I attend classes or work?

When you register for a TCC Alerts  account, you will be asked to provide information about your status with the college—i.e., whether you are a student or employee and with which campus(es) you are associated. If that information changes—for example, you register for a class at a different campus—you will be responsible for updating the TCC Alerts  database by going to http://alerts.tcc.edu.

Why do I have to provide my campus or status with the college (i.e., student or employee) when I register for a TCC Alerts account?

This information will be used to place your account in groups that are specific to your status with the college. In those situations that do not affect the entire college, groups allow emergency notification messages to be sent only to those students and/or employees who need to know about the situation.

What types of alerts will be sent?

TCC Alerts  will notify you of any unforeseen emergency circumstances affecting your safety or convenience on TCC’s campuses. The following are just some of the situations in which the TCC Alerts  system could be used:

  • College closings due to weather related emergencies, such as hurricanes, snow closings or other severe storms
  • Campus closing due to dangerous situations, such as a bomb threat or chemical spill, violent incidents, or other situations that pose a threat to personal safety
  • Campus closings due to emergent situations, such as power outages

The system will also provide you with additional instruction on emergency shelters, alternate evacuation routes, and related information, as well as activate special teams within the TCC community, based upon the nature of the event.

How would I receive these alerts?

The TCC Alerts  system will deliver text messages to your cell phone, Blackberry, email account or pager. The system allows you to list up to four methods of contact (two mobile devices and two e-mail addresses).
TCC Alerts
  notifications will be supplemented by announcements posted on the TCC website and, depending on the nature of the situation, on local radio or television stations. The TCC Information Center may also be contacted

Will my contact information be kept confidential?

The contact information you provide will not be shared with any other system or vendor. No identifying information, such as your name, will be provided for purposes of individual notifications.

How long will my TCC Alerts  registration be active?

Your inclusion in the TCC Alerts  system will be active until such time as you leave the college.

Can I discontinue my TCC Alerts?

You can opt out/discontinue at any time. Your TCC Alerts  account will provide you with detailed instructions on how to do this.

How do I prevent SPAM filters from blocking my alerts?

Internet Service Providers (ISPs) use multiple methods to prevent unsolicited commercial e-mail (junk mail/SPAM) from being delivered to users’ mailboxes. Some of these methods may mistakenly classify TCC Alerts  in this category and block delivery. Each ISP has a different set of steps to follow to allow these alerts to be delivered directly to the user’s mailbox. In most cases, that consists of adding the sender’s domain name to an address book or safe list. If you still have problems receiving alerts, please contact the TCC Information Center at 757-822-1122, or via e-mail at tccinfo@tcc.edu.