AMA/TCC Certificate Programs with Cores and Electives

Click on any of the titles below for more information:

Certificate for the Administrative Professional

"SUGGESTED CURRICULUM"—Complete 10 CEUs

RECOMMENDED CORE COURSE:

• Skills for Success: A Guide for Secretaries and Administrative Assistants

ELECTIVES:

• Delivering Knock Your Socks Off Service
• Fundamentals of Business Writing
• Getting Assertive
• How to Manage Conflict in the Organization
• How to Manage Your Priorities
• How to Sharpen Your Business Writing Skills
• Interpersonal Communication Skills in the Workplace
• Personal Strategies for Managing Stress
• Planning and Leading Productive Meetings
• Practical Problem-Solving Skills in the Workplace
• Presentation Success: How to Plan, Prepare and Deliver Effective Presentations
• Taking Control with Time Management
• The Grammar and Proofreading Course

Certificate in Business Communication Management

"SUGGESTED CURRICULUM" – Complete 10 CEUs

RECOMMENDED CORE COURSES: Choose 2

• Communication Skills for Managers
• Fundamentals of Business Writing
        or
  How to Sharpen Your Business Writing Skills

ELECTIVES:

• Business Writing When English is a Second Language
• Delegating for Business Success
• How to Be an Effective Facilitator
• Interpersonal Communication Skills in the Workplace
• Planning and Leading Productive Meetings
• Presentation Success: How to Plan, Prepare and Deliver Effective Presentations
• Successful Negotiating
• The Grammar and Proofreading Course

Certificate in Customer Satisfaction

SUGGESTED CURRICULUM – Complete 10 CEUs

RECOMMENDED CORE COURSE:

• Delivering Knock Your Socks Off Service

ELECTIVES:

• Communication Skills for Managers
• How to Be a Great Call Center Representative
• How to Build High- Performance Teams
• Interpersonal Communication Skills in the Workplace
• Interpersonal Negotiations: Breaking Down the Barriers
• Keeping Customers for Life
• Making Teams Work
• Managing the Customer Satisfaction Process
• Practical Problem-Solving Skills in the Workplace

Certificate in Finance and Accounting

"SUGGESTED CURRICULUM" – Complete 10 CEUs

RECOMMENDED CORE COURSE:

• Finance and Accounting for Nonfinancial Managers
• How to Read and Interpret Financial Statements

ELECTIVES:

• A Manager‘s Guide to Financial Analysis
• Beyond the Basics: Intermediate Finance and Accounting For Nonfinancial Managers
• How to Plan and Manage Your Company Budget
• How to Prepare a Financial Forecast
• How to Write a Business Plan
• Job of the Accounting Manager

Certificate in General Management

"SUGGESTED CURRICULUM" – Complete 10 CEUs

RECOMMENDED CORE COURSE:

• Communication Skills for Managers
• Fair Square, and Legal: A Manager’s Guide to Safe Hiring, Managing And Firing Practices
• Finance and Accounting for Nonfinancial Managers
• Leadership Skills for Managers

ELECTIVES:

Management Skills

• A Manager’s Guide to Human Behavior
• Delegating for Business Success
• Coaching for High Performance
• First-Level Leadership
• First Line Supervision
• How to Manage Conflict in the Organization
• Making Teams Work
• Managing and Achieving Organizational Goals
• Performance Management
• Taking Control with Time Management

Communication Skills

• How to Be an Effective Facilitator
• How to Sharpen Your Business Writing Skills
• Planning and Leading Productive Meetings
• Presentation Success: How to Plan, Prepare and Deliver Effective Presentations
• Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings

Business and Financial Skills

• Beyond the Basics: Intermediate Finance and Accounting For Nonfinancial Managers
• How to Read and Interpret Financial Statements
• How to Write a Business Plan
• Successful Project Management

Certificate in Human Resources Management

"SUGGESTED CURRICULUM" – Complete 10 CEUs

RECOMMENDED CORE COURSE:

• Fair, Square, and Legal: A Manager’s Guide to Safe Hiring, Managing And Firing Practices
• Fundamentals of Human Resources Management

ELECTIVES:

• Coaching for High Performance
• Communication Skills for Managers
• Compensation: How to Develop Effective Reward Programs
• How to Be an Effective Facilitator
• Making Teams Work
• Managing and Achieving Organizational Goals
• Performance Appraisals: Strategies for Success
• Performance Management
• Planning and Leading Productive Meetings
• Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations
• Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings

Certificate in Manufacturing Management

"SUGGESTED CURRICULUM" – Complete 10 CEUs

RECOMMENDED CORE COURSE:

• First Line Supervision
• Fundamentals of Inventory Management and Control
• Fundamentals of Purchasing

ELECTIVES:

• First-Level Leadership
• How to Manage Maintenance
• How to Plan and Manage Warehouse Operations
• Making Teams Work
• Strategic Supply Management
• Successful Negotiating
• Successful Project Management
• Total Quality Management

Certificate in Quality Improvement

"SUGGESTED CURRICULUM" – Complete 10 CEUs

RECOMMENDED CORE COURSE:

• Total Quality Management

ELECTIVES:

• First-Level Leadership
• How to Build High-Performance Teams
• Keeping Customers for Life
• Making Teams Work
• Managing and Achieving Organizational Goals
• Managing the Customer Satisfaction Process
• Successful Project Management

Certificate in Sales and Marketing

"SUGGESTED CURRICULUM" – Complete 10 CEUs

RECOMMENDED CORE COURSE:

• Fundamentals of Marketing
• How to Write a Marketing Plan
• Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations

ELECTIVES:

• Delivering Knock Your Socks Off Service
• How to Be a Great Call Center Representative
• How to Build High-Performance Teams
• How to Sharpen Your Business Writing Skills
• Keeping Customers for Life
• Making Teams Work
• Managing the Customer Satisfaction Process
• Planning and Leading Productive Meetings

Certificate in Strategic Leadership

"SUGGESTED CURRICULUM" – Complete 10 CEUs

RECOMMENDED CORE COURSE:

• Leadership Skills for Managers
• How to Develop the Strategic Plan

ELECTIVES:

• Coaching for High Performance
• Finance and Accounting for Nonfinancial Managers
• First-Level Leadership: Supervising in the New Organization
• Fundamentals of Marketing: From Product to Profit
• How to Be an Effective Facilitator
• How to Manage Conflict in the Organization
• Interpersonal Negotiations
• Managing and Achieving Organizational Goals
• Planning and Managing Change
• Successful Project Management

Certificate in Success Skills in the Workplace

"SUGGESTED CURRICULUM" – Complete 10 CEUs

RECOMMENDED CORE COURSE:

• Managing and Achieving Organizational Goals
• Taking Control with Time Management

ELECTIVES:

• Fundamentals of Business Writing
• The Grammar and Proofreading Course
• How to Manage Conflict in the Organization
• How to Manage Your Priorities
• How to Sharpen Your Business Writing Skills
• Interpersonal Communication Skills in the Workplace
• Making Teams Work
• Practical Problem-Solving Skills in the Workplace
• Presentation Success: How to Plan, Prepare and Deliver Effective Presentations
• Successful Negotiating

Certificate in Supervision

"SUGGESTED CURRICULUM" – Complete 10 CEUs

RECOMMENDED CORE COURSE:

• First Line Supervision
• First Level Leadership

ELECTIVES:

Supervisory Skills

• Coaching for High Performance
• Fair Square, and Legal: A Manager’s Guide to Safe Hiring, Managing And Firing Practices
• Finance and Accounting for Nonfinancial Managers
• Delegating for Business Success
• How to Manage Your Priorities
• Making Teams Work
• Managing and Achieving Organizational Goals
• Performance Appraisals
• Taking Control with Time Management
• What Managers Do

Communication Skills

• Communication Skills for Managers
• Fundamentals of Business Writing
• How to Sharpen Your Business Writing Skills
• Planning and Leading Productive Meetings
• Presentation Success: How to Plan, Prepare and Deliver Effective Presentations