Customized Retail Training Courses • Current Schedule
About Retail Training Institute • Past Courses
The Retail Training Institute
The Retail Training Institute at MacArthur Center is a partnership between Tidewater Community College and MacArthur Center Mall to deliver a dual track training series for retail managers and retail associates. The courses offered provide a brief introduction to topics, methods, techniques, strategies, and best practices within the retail industry.
The Retail Training Institute Certificate
The Retail Training Institute at MacArthur Center participants may earn the Retail Training certifications by attending the designated courses. The training courses offer an introduction to topics, methods, techniques, strategies, trends, and best practices within the retail industry.
The training provides the participants with practical skills and techniques to handle customer service and loss prevention issues. On the course evaluations, the 2007 Retail Training Institute participants requested additional courses that address issues critical to Retail operations.
A participant may earn a Retail Training Certificate by participating in the first five courses offered in the Retail Training Institute at MacArthur Center. These first five courses are designed to provide retail staff/associates with the skills to develop customer relationships that result in a win-win for the customer, the retailer, and the mall.
A participant may earn a Master Retail Training Certificate by participation in the remaining five courses offered in the Retail Training Institute at MacArthur Center. The five additional courses are designed to give retailers best practices in customer service, motivating retail staff, loss prevention, and an introduction to Retail Workplace Spanish.
Tidewater Community College can provide customized and open enrollment training in a number of areas to meet the needs of area retailers. Click the customized retail training courses link at the top of the page for more details.
Click here for the 2008 Course Overview Flier
All Classes Meet: 8 a.m. to 9:30 a.m. Class locations and numbers are TBA.
Classes with have links to informational fliers.
BUSC 5154
Customer Service “Rapport Building” March 19, 2008
Learn effective communication strategies, good customer service skills and habits, explore rapport building with the customer, and setting customer expectations to develop a first time and repeat customer.
BUSC 5155
Retail Workplace Spanish I April 16, 2008
Learn how to improve your customer service and sales with Spanish speaking customers through a brief introduction to Spanish pronunciations and basic expressions used in a retail setting.
BUSC 5156
Retail Workplace Spanish II May 21, 2008
Learn how to improve your customer service and sales with Spanish speaking customers through a continuation and review of Spanish pronunciations and basic expressions used in a retail setting.
BUSC 5157
Maximizing Sales and Profit June 18, 2008
Learn strategies and sales techniques to “close the deal” and increase retail sales and profitability through developing a winning sales team, price point barriers, product presentation, and monitoring and managing sales performance.
BUSC 5122
Merchandising July 23, 2008
Learn visual merchandising techniques to draw shoppers into the store and keep them there once they arrive. Visual merchandising and basic design will be presented.
BUSC 5000
Creative Incentives as a Management Tool Aug. 20, 2008
Learn innovative and creative solutions for motivating and retaining your best sales staff and learn how to best implement incentive plans in your operation.
BUSC 5098
Customer Service “Exceeding Expectations” Sept. 17, 2008
Learn how to build a vision of customer service excellence through best practices designed to maintain customer focus and uphold high standards of quality service.
BUSC 5020
Customer Service “Dealing with Difficult People” Oct. 15, 2008
Learn good customer service skills and habits and techniques for dealing with difficult customers. Emphasis will be on effective communication strategies.
BUSC 5026
Holiday Loss Prevention Update November 12, 2008
Retailers will learn the latest on loss prevention topics including: methods of internal and external theft, what to look for, hiring the right employees, and what you can do to deter shoplifters, vendor errors, and scams during the holiday season. |
