customized courses and schedule |
Customized Retail Training Courses • Current Schedule
About Retail Training Institute • Past Courses
Customized Retail Training Courses
Tidewater Community College can provide customized and open enrollment training in a number of areas to meet the needs of area retailers. The following courses have been offered and can be customized to meet your specific training needs:
Marketing, Sales, and Merchandising:
BUSC 5022 Merchandising
Learn visual merchandising techniques to draw shoppers into the store and keep them there once they arrive. Visual merchandising and basic design will be presented.
BUSC 5021 Marketing/Sale
Study consumer behavior to learn what impacts buying decisions to develop methods of marketing goods and services, as well as professional sales techniques.
BUSC 5023 Retail Service Management
Review problem, procedures and trends in managing “front end” sales operations, and study best practices related to the work of managers, assistant managers, and supervisors.
Customer Service:
BUSC 5099 Customer Relationship Management
Learn effective communication strategies and good customer service skills and habits and explore rapport building with the customer and setting customer expectations to develop a first time and repeat customer.
BUSC 5098 Exceeding Customer Expectations
Learn how to build a vision of excellence for your organization by learning about the best practices of well-known retail customer service giants.
BUSC 5020 Customer Service “Dealing with Difficult People
Learn good customer service skills and habits and techniques for dealing with difficult customers. Emphasis will be on effective communication strategies.
BUSC 5019 Customer Service Management
Learn the role of the manager in teaching and supporting good customer service techniques in employees. Best practices in customer service training will be shared.
Loss Prevention:
BUSC 5025 Loss Prevention
Learn theft deterrence strategies for both internal and external theft, as well as specific safety and security measures to apply.
BUSC 5100 Loss Prevention – Shoplifting, Robberies, and Theft
Learn strategies to address incidents involving shoplifting, robbery, and internal theft and resources to develop a pro-active program designed to deter and prevent theft through planning, safety, and risk management strategies.
BUSC 5127 Loss Prevention–Scams, Credit Card Fraud, &Counterfeiting
Learn the scams likely to be encountered by retail employees and how to avoid losses incurred by those scams, which include counterfeiting and fraudulent credit card transactions.
BUSC 5026 Holiday Loss Prevention Update
Retailers will learn the latest on loss prevention topics including: methods of internal and external theft, what to look for, hiring the right employees, and what you can do to deter shoplifters and vendor errors during the holiday season.
Management/Supervision:
BUSC 5000 Creative Incentives as a Management Tool
Learn innovative and creative solutions for motivating and retaining your best sales staff and learn how to best implement incentive plans in your operation.
BUSC5024 Sales/Transaction Management
Learn the proper techniques to process cash, credit, check sales, returns and exchanges, as well as professional sales techniques to “close the deal.”
Retail FISH Philosophy
Retail associates and managers can participate in this world renowned training designed to inspire and motivate employees to work as a team and provide good customer service. This is achieved through the four FISH components: Choose Your Attitude, Play, Make Their Day, and Be Present.
Contact For More Information
Johnna Coleman-Yates, Director of Workforce Services
Phone: 757-822-1234 Email: JYates@tcc.edu |
