Customized Retail Training Courses • Current Schedule

About Retail Training Institute • Past Courses

Course Schedule from 2007

BUSC 5022 Merchandising (M/S) April 18, 2007
Learn techniques on how to to draw shoppers into your store. Visual merchandising and basic designs will be presented

BUSC 5098 Exceeding Customer Expectations (M/S) May 23, 2007
Learn how to build a vision of excellence for your organization by learning about the best practices of well-known retail customer service giants.

BUSC 5100 Loss Prevention - Shoplifting, Robberies and Theft (M/S) June 20, 2007
Learn theft deterrence strategies for both internal and external theft, as well as specific safety and security measures to apply.

BUSC 5020 Customer Service “Dealing with Difficult People” (S) July 18, 2007
Learn habits and techniques for dealing with difficult customers.  Emphasis will be on communicating with tact and skill.

BUSC 5112 Loss Prevention - Scams, Credit Card Fraud and Counterfeiting (M/S) Aug. 15, 2007
Learn how to build a vision of excellence for your organization by learning about the best practices of well-known retail customer service giants.

BUSC 5000 Creative Incentives as a Management Tool (M) Sept. 19, 2007
Learn innovative and creative solutions for motivating employees and retaining your best sales staff through incentive plans.

BUSC 5019 Customer Service Management (M) Oct. 17, 2007
Learn how to teach and support good customer service techniques. Best practices in customer service training will be shared.

BUSC 5026 2007 Holiday Loss Prevention Update (M/S ) November 7, 2007
Retailers will learn the latest on loss prevention topics including: methods of internal and external theft, what to look for, hiring the right employees and what you can do to deter shoplifters and vendor errors during the holiday season.

Contact For More Information
Johnna Coleman-Yates, Director of Workforce Services
Phone: 757-822-1234 Email: JYates@tcc.edu