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OFFICE OF HUMAN RESOURCES:  Training and Development

 

CURRENT COURSE OFFERINGS

>>EMPLOYEE DEVELOPMENT WORKSHOPS & TRAINING<<

>>BENEFITS WORKSHOPS <<

>>TCC PROGRAMS and SERVICES<<

>>WORKSHOPS ON DEMAND<<

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EMPLOYEE DEVELOPMENT

> Alcohol and Drug Awareness for Managers

Target Audience: Managers and Supervisors

Substance abuse negatively affects an organization's effectiveness, as well as employee productivity, morale and safety. This session presents a brief overview of addiction, but focuses on the signs and symptoms of substance use and abuse. After attending this session, supervisors should be better able to identify and intervene with an employee who may have a substance abuse problem.

> Customer Service 101

Target Audience: All Employees

The ability to effectively deal with customers and to satisfy their needs is fundamental to an organization's success. This workshop is designed to give employees an overview of the key components of excellent customer service, customer characteristics, and implementing effective customer service techniques on the telephone, in email, and face-to-face.

> Dealing with Difficult People

Target Audience: All Employees

Everyone, even difficult people, must cooperate in order for a workplace to be most productive. All of us have the potential to be difficult and all of us have our own definition of difficult behavior. This session provides tools and suggestions for confronting and diffusing behaviors that can disrupt the workplace environment, interfere with productivity, and negatively impact employee morale.

> Fundamentals of EEO Law

Target Audience: All Employees

The purpose of most EEO legislation and other anti-discrimination laws is to provide a level playing field for all employees. It gives everyone equal opportunity based on knowledge, skills, and abilities. The fair and equitable treatment of all employees is a goal that supervisors and managers should strive for, regardless of the legal requirements. Participants will be able to define the purpose of EEO compliance, identify key areas in which discrimination is forbidden, identify key EEO laws, explain EEO complaint procedure, state resources available for help, and state two main ideas in the selection process.


> Essentials of Supervision

Target Audience: Supervisors and Managers of Classified Staff and Wage Employees; it is particularly beneficial to Supervisors and Managers with less than three years experience.

This one-and-a-half-day course is based on widely researched and validated competencies. The course focuses on the importance of developing new knowledge, skills, and abilities required to be an effective supervisor. Participants will review the basic roles and responsibilities of a supervisor/leader and assess their supervisory/leadership style. Based on assessment instruments and class activities, participants will develop an individual leadership plan identifying two skill areas for enhancement. Participants will also review communication skills, delegation, coaching for improved performance, and the essentials of evaluating employee performance.

The second day will cover practice on Performance Management, Documentation, Discipline, Leave Basics, and General HR Policies/Procedures.

>Understanding Diversity: The Key to Successful Professional Relationships

Target Audience:  All Employees

This workshop will define diversity and explore the different types of diversity (e.g., age, cultural, racial).  The presenter will collaboratively work with participants to explore their values and understanding of diversity.  Research will be presented as a foundation to support the philosophy of understanding one's own heritage which, in turn, helps one to interact with others and embrace difference in the workplace.  Successful professional relationships in an academic environment lead to successful positive interaction with the students, faculty, and staff.

>Workplace Harassment Workshop

Target Audience:  All Employees

This workshop is designed to educate employees in the recognition and prevention of workplace harassment and to provide an effective means of deterring such harassment from the workplace. Emphasis is placed on explaining what workplace harassment is under federal law, identifying the kinds of behavior that may be interpreted as harassment in the workplace, avoiding harassment, and dealing with workplace harassment should it arise. While various forms of workplace harassment will be covered, emphasis will be placed on providing employees with an overview of sexual harassment law and related definitions.

> Workplace Safety

Target Audience: All Employees

This workshop is designed to educate employees on general workplace safety risk factors and prevention techniques. Topics covered include office awareness, slips, trips, and falls, lifting and ladders, fire hazards and prevention, and blood-borne pathogens.

 

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BENEFITS

>Decisions, Decisions: Items to Ponder as You Consider Retirement

Target Audience:  VRS Members within three (3) years of retirement

This session will advise employees of critical decisions they need to make as they plan their retirement date.  Topics include the VRS payout options (Basic Benefit, Survivor Benefit, PLOP, Advance Pension Option); annual leave, sick leave and disability credit options at separation of employment; covering dependents on health insurance as a retiree; social security and supplemental retirement plan income; and continuing miscellaneous insurance coverage.

>Financial Planning 101

Target Audience: All Employees

This session will provide information meant to assist employees in making good financial decisions for their future. Topics include review of basic terminology, cash flow management, asset and tax diversification, and life stage risks.

>403 (b) AND 457 (b) - What's Behind the Numbers?

Target Audience:  All Employees

The session will explain employees' two options for supplemental retirement through the State, highlighting the differences between the two types of plans. It will also provide details of how to enroll. The Virginia Cash Match feature will be emphasized.

> VRS Service Retirement

Target Audience:  Employees within 3 years of retirement

This session will provide a comprehensive overview of retiring under the Virginia Retirement System.  The session includes information on purchasing any prior service before retirement, converting disability credits to service credit at retirement, estimating VRS monthly benefits, cost-of-living adjustments, health insurance options at retirement, health insurance credit and how it is applied, life insurance coverage in retirement, continuing long-term care benefits (for VSDP participants), leave payouts at retirement including sick leave conversion to retirement service credit, deadlines for submitting VRS paperwork, and TCC paperwork requirements.

> ORP Retirement

Target Audience:  Employees within 3 years of retirement

This session will provide a comprehensive overview of retiring under the Optional Retirement Plan for Higher Education.  The session includes information on health insurance options at retirement, health insurance credit and how it is applied, life insurance coverage in retirement, leave payouts at retirement, deadlines for submitting ORP Termination paperwork, and TCC paperwork requirements.

>My VRS for Members

Target Audience:  VRS Members

This session will provide an overview of the online service for members of the Virginia Retirement System and a demonstration of how to access service credit and compensation information, check the status of any pending transactions (service retirement application, application to purchase prior service, refund request, etc.), create and compare benefit estimates, and update personal contact information.

>Purchase of Prior Service Credit

Target Audience:  VRS Members

This session will explain how members of the Virginia Retirement System may be able to increase their retirement benefit by purchasing prior service credit.  Topics include the types of service that may be purchased, the cost to purchase service credit, how to apply, and methods of payment.

 

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TCC PROGRAMS and SERVICES

>EWPs from Start to Finish

Target Audience: Managers and Supervisors of full-time classified employees

This session will provide guidance on the Employee Work Profile (EWP) process. Topics include the performance cycle and timelines, determining percentage of time for tasks, the supervisor's role in the process, and updating an EWP. Activities will include a hands-on exercise developing an EWP from start to finish.

 

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WORKSHOPS ON DEMAND

Upon request the following workshops may be customized and scheduled to meet the department's specific needs.  Please contact Okema Harper, 822-1917 or via email at oharper@tcc.edu, for additional information or to schedule a customized presentation.

>Customer Service

The ability to effectively deal with customers and to satisfy their needs is fundamental to an organization's success. This training is designed to give all employees an overview of the key components of excellent customer service, customer characteristics, and implementing effective customer service techniques on the telephone, email, and face-to-face.

>Team Building/Effective Communication

Team building is the process of establishing and developing a greater sense of collaboration and trust between team members. Interactive exercises, team assessments, and group discussions enable groups to cultivate this greater sense of teamwork. This training identifies the types of communication, communication barriers, and the effect communication has on team building and organizational effectiveness.

 

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Questions? Please contact Employee Training & Development at dfaulks-brayboy@tcc.edu

 

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