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Classes continue through remote instruction for the remainder of the Spring Semester. TCC is expanding its virtual resources to continue to serve students.

FAQS Virtual Resources
Call with questions: 757-822-1111

TCC’s Response to COVID-19

Resources for Faculty, Staff and Students

This page was last modified on March 26, 2020 at 04:28 pm. This page will keep the TCC community informed of the college’s actions and any operating schedule changes as a result of the COVID-19 pandemic. Updates will be posted daily.


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Statement

The health and well-being of our students, faculty and staff is our top priority. TCC has initiated a series of steps designed to mitigate the risk of transmission by promoting social distancing, a preventative measure recommended by the CDC. Visit this page frequently for updates.

We are committed to minimizing educational disruptions and helping students stay on track to complete their course work for the semester and, for those nearing graduation in May, to receive their degrees and certificates. This endeavor is complicated by many factors; examples include students’ unique circumstances and academic requirements for hands-on or lab assignments. In addition, TCC must observe regulations and requirements from state, federal and accrediting agencies.

This is uncharted territory for our country, and for our entire world. We are working to answer as many questions as possible as quickly as possible.


General FAQS

The college is providing virtual services only. Our campuses and buildings are closed to the public and students through April 4.

Unfortunately, yes. Glenn DuBois, chancellor for Virginia’s Community Colleges, announced Tuesday, March 17, that all VCCS May commencements will be canceled. The CDC is now recommending gatherings of no more than 50 over the next 8 weeks.

The college’s Commencement Committee will be considering alternatives, such as rescheduling for the summer or holding a virtual commencement.

Yes. Students can prepare for the summer session and fall semester using virtual resources. Learn more about online registration.

Yes, new dates for the academic calendar are as follows:

Second 8-week session:

March 23, 2020 – Last day to add a second 8-week course class

March 30, 2020 – Last day to drop a second 8-week course for a tuition refund

Third 4-week session:

March 26, 2020 – Last day to drop a third 4-week course for a tuition refund

Classes are scheduled to conclude on previously announced dates in the academic calendar.

Barnes & Noble at TCC will continue to provide the needed textbooks and materials to TCC’s students. All course materials will only be available through the Barnes & Noble at TCC online ordering process.  Barnes & Noble at TCC staff will endeavor to process these orders in an efficient and timely manner.  They will communicate with students regarding orders and any anticipated delays.  All orders will be shipped for free; there is no in-store pick-up available at this time.

If additional course materials are needed for the Spring 2020 term, please visit Barnes & Noble at TCC to get started. For any additional questions, please contact us.  Please check the TCC Bookstore for any updates on placing orders. Please check the B&N Resource VitalSource for potential free digital textbooks.

Unfortunately, NNSY does not plan to extend the deadline. Applicants will need to wait until the next application period.

Yes! When you complete your TCC application you will note your expected graduation date of June 2020. You can begin enrolling for Summer Session classes now, many of which will be offered online or through remote instruction. Call 757-822-1111 or email enroll@tcc.edu.

You can submit your completed application by the established deadlines via U.S. Mail or electronically.

Nursing, Pharmacy Tech and Nurse Aide: Send to Dr. Michelle Woodhouse, TCC Portsmouth Campus, 120 Campus Drive, Portsmouth, VA 23701 or mwoodhouse@tcc.edu

All other Health Professions programs: Send to Dr. Mike Summers, TCC Virginia Beach Campus, 1700 College Crescent, Virginia Beach, VA 23453 or msummers@tcc.edu


Information for students

Classes resumed on Monday, March 23, using remote instruction methods for the remainder of the semester..

Instructors will contact students via TCC email with details about their classes. Check your student email frequently!

You have received an invitation in your TCC email to join a new course to assist you to learn online. To access this course, use this link. The user-friendly course includes three sections:

  • Learning Online
  • Learning with Canvas
  • Learning with Zoom

Students needing services, such as the library or advising, must use online options.

Student FAQS

Online, virtual and phone resources are available as follows:

No. Virginia’s Community Colleges waived the placement test requirement for Summer 2020. Placement tests will also not be required for Fall 2020. Students will be placed in English and math courses based on their high school GPA and math courses taken. Self-placement options will be offered to older students.

Yes. Students can now register for classes online.

Examples of remote instruction include email, webinars, mobile phones, discussion boards, social media, and other forms of instructional technology, including distance learning. Instructors will contact students with details on the type of remote instruction that will be used.

You can return rentals via a UPS label that can be generated from the B&N website.  I have provided the link below and a screen shot of the bottom of our homepage to show links to our Textbook Rental options. Step-by-step instructions are available on the bookstore’s website. 

Your Financial Aid will not be affected as a result of the change in the mode of instruction, but you must continue to attend all your classes. Dropping, withdrawing, or failing to attend classes could require a recalculation of your financial aid, even if already received, and could impact Satisfactory Academic Progress eligibility for future terms.

TCC will be offering remote services to students who have questions about their Financial Aid.  Remote Financial Aid services will include features for students to upload documentation, receive email notifications related to your Financial Aid status via your student email and the Student Message Center, communicate with Financial Aid staff about their specific questions via email, phone or live chat. 

Submitting Financial Aid Documents: Documents required by TCC Financial Aid for verification or any other needed Financial Aid document should be uploaded through the Document Submission Portal.

Financial Aid Communication:  Check your personal and/or VCCS email regularly. You will also be directed to review all communication on the Message Center in your Student Services Center. Read and take action as needed.

If you have questions or concerns, please contact the 24-Hour Support Center at 855-308-5614.

The college accepts online payments with your credit/debit card (MasterCard and Visa) or eCheck through QuikPay.  Click here to see instructions to pay tuition online.

Cash will not be accepted during college closure.  Students are encouraged to use PrePaid Cards to pay online or other methods of payment during the college closure.

The college will continue to accept employer billing authorization letters (on company letterhead) submitted through the Business Office Document Portal.

Students may continue to sign up for TCC’s payment plan online.  Click here for more information.

Students may contact the college’s Business Offices at the email addresses below:

Chesapeakebusofcc@tcc.edu

Norfolkbusofcn@tcc.edu

Portsmouthbusofcp@tcc.edu

Virginia Beachbusofcv@tcc.edu

If we have all of the information we need, TCC Financial Aid will begin preparing aid notifications for the 2020 Summer Session and Fall/Spring 2020-2021 within the next few weeks. Possible delays in processing could occur if campus operations are further interrupted by COVID-19, but we anticipate continuing to process as we usually would.

To expedite your financial aid, be sure to submit your financial aid verification documents at the Document Submission Portal. Contact the financial aid Support Center at 855-308-5614 for more information.

The Department of Veterans Affairs has provided guidance to colleges that your monthly housing allowance will continue as of your current enrollment and current certifications for up to four weeks of shifting from in-class to online delivery due to an emergency. This is for all currently enrolled and certified students.

TCC is not making changes to any certification to the VA to reflect the college-wide movement to distance education.  Currently certified classes will be paid as originally reported.  

Do not enroll in online developmental classes for the 2nd 8 week term or dynamic sessions; they are not approved for benefits.

If you have questions, email military@tcc.edu.

You will be paid whether or not you work. This does not apply to VA work-study students. The Center for Military & Veteran’s Education will provide guidance when available


INFORMATION FOR FACULTY AND STAFF

The presence of COVID-19 in Virginia is creating stress for all of us, not only because of the outbreak itself but because of the consequences, such as the closing of K-12 schools. The Commonwealth of Virginia’s Department of Human Resource Management is working closely with the VCCS and all of Virginia’s Community Colleges to address the needs and concerns of all employees.

Faculty and Staff FAQs

It is our objective to provide services to our community and students.  In cases where operational decisions have affected available hours of work, your supervisor may also consider whether an alternate work schedule and/or telework is appropriate.  Unfortunately, not all positions will be suitable for telework or alternative work arrangements.  If you or an immediate family member are being treated for an illness directly related to COVID-19, you may be eligible for leave benefits under the DHRM Public Health Emergency Leave.  Contact Beth Lunde at blunde@tcc.edu for assistance.

The college adopted an updated policy on alternative work arrangements on March 16. As a first step, the supervisor evaluates whether a position is eligible for telework, and whether the individual in that position has the resources and ability to perform it remotely. If the position and employee are eligible, a detailed teleworking agreement is signed by the supervisor and employee, subject to approval by the appropriate President’s Cabinet member. Additional information, resources and the required forms are posted on the Human Resources section of Inside TCC.

Anyone who has plans to travel in the upcoming weeks/months is encouraged to pro-actively reach out to the event organizers and ask if the event has been cancelled or moved online.  Additionally, regular follow-up should be performed to ensure the traveler is up to date on the status of the event.

Obtain refunds where possible:  You are responsible for pursuing conference registration refunds as well as rental car, hotel, and airline refunds upon notification of the event change.

Non-refundable costs: Documentation should be forwarded to your respective Business Manager. The email should contain the date you were notified of the event cancellation/change in delivery and a description of the efforts you made to seek a refund from the airline or hotel.  The email should also contain the amount of the refund you are requesting.

Employees with a fully approved Pre-Approval in Chrome River who incurred non-refundable costs and pursued appropriate/timely cancellation will be reimbursed. If an airline issues a credit to the employee, the cost will not be reimbursed, except possibly for the cancellation fee.


CENTER FOR WORKFORCE SOLUTIONS FAQs

Summer camps remain on schedule at this time. For camp descriptions and registration, visit the summer camp page. For more information, contact Emily Richardson and erichardson@tcc.edu.

All courses will be moved online or rescheduled. For more information, contact Amanda Lloyd at alloyd@tcc.edu.


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