Regaining eligibility for financial aid

It's possible to regain your eligibility for grants, loans and scholarships

Students who do not meet the credit progression requirements (Quantitative or Pace of Completion) and/or cumulative grade point average requirements (Qualitative) will be immediately ineligible for financial aid. Removal from financial aid does not prevent students from enrolling without financial aid if they are otherwise eligible to continue their enrollment.

Unless extenuating circumstances exist and an appeal is granted, a student in financial aid suspension should expect to continue classes at his or her own expense until satisfactory academic progress requirements are again met.

Students who fail to meet the Standards of Satisfactory Academic Progress and who choose to enroll without benefit of student financial aid may request a review of their academic records after any term in which they are enrolled without the receipt of financial aid to determine whether they have again met the Standards of Satisfactory Academic Progress.

If the standards are met, eligibility is regained for subsequent terms of enrollment. Students should consult their campus financial aid advisors for assistance in appealing their financial aid suspension or to request information on regaining eligibility for financial aid.

Appealing a financial aid suspension

Under certain circumstances, students who fail to meet the Standards for Satisfactory Academic Progress and lose eligibility for financial aid can appeal the financial aid suspension. Students must clearly state what caused the suspension and must also clearly indicate what has changed that will now allow the student to succeed.

Appropriate circumstances to consider appealing a financial aid suspension might include:

  • Evidence of substantial academic improvement
  • Documented medical circumstances
  • Death or serious illness of immediate family member
  • Involuntary job transfer
  • Military deployment


Inappropriate circumstances to consider appealing a financial aid suspension include:

  • Errors in judgment involving transportation, availability of finances, academic ability, time management, etc.
  • Misinterpretation or lack of knowledge of college policies and procedures
  • Dissatisfaction with course content or instruction
  • Lack of attendance in course(s)
  • Notification of change in domicile status after the refund period
  • Lack of attendance in course(s)
  • Acceptance of employment or other activity impacting ability to attend class
  • Incarceration in a civilian or military facility

 

Students appealing a financial aid suspension must:

  • Meet with a financial aid advisor
  • Complete the Standards of Satisfactory Academic Progress Appeal form
  • Submit a typed request for consideration which must clearly state what caused the suspension, provide copies of supporting documentation, and must also clearly indicate what has changed
  • Submit a student success plan
  • Submit a copy of the student’s Degree Progress Advisement Report
  • Enroll in an SDV course if it has not been successfully completed

 

Only complete Satisfactory Academic Progress Appeals, with documentation, will be evaluated by the Financial Aid Office. 
 
The goal is to help the student get back on track for graduation. Depending on the circumstances, the student could be required to complete additional requirements (e.g., see a career counselor or limit enrollment, etc.) before an appeal is granted.
 
The student’s ability to improve and once again meet the standards of Satisfactory Academic Progress and complete their program of study will be carefully considered. The student will be notified of the decision whether their appeal is approved or denied.
 
Students who have appeals approved will be placed in a probationary status for the coming term. During the term of the probationary status, the student must meet the conditions established for the approved appeal, or the student will return to financial aid suspension.  If an academic progress plan is approved the student must continue to meet the term by term requirements of their plan to continue receiving financial aid.

Second Level Satisfactory Academic Progress Appeal

A student who had their Satisfactory Academic Progress appeal denied at the campus level may submit a Second Level Satisfactory Academic Progress appeal to the Director of Central Financial Aid. The second level appeal will be reviewed by the college-wide Financial Aid Management Team. 

Required documents for Second Level Satisfactory Academic Progress Appeals:

  • Second Level Satisfactory Academic Progress Appeal form
  • Student’s typed letter providing additional information not previously disclosed
  • Supporting documentation


Dissatisfaction or disagreement with the initial appeal decision will not be justification, in and of itself, for submitting a second level appeal. Decisions on Second Level Satisfactory Academic Progress Appeals will be sent to the student's VCCS email account and by U.S. mail. If a Second Level Satisfactory Academic Progress appeal is approved, the student must meet with a campus Financial Aid Coordinator to develop an Academic Plan prior to their financial aid being reinstated.

The decision on all Second Level Satisfactory Academic Progress appeals by the college-wide Financial Aid Management Team is final. For additional information on submitting a Second Level Satisfactory Academic Progress appeal, students should visit their campus financial aid office for assistance.

Financial Aid Offices

Financial aid help is available 24/7/365 by phone and online

Extended Hours:
August 21 - August 25
Monday - Thursday: 8:30 a.m. - 6:30 p.m.
Friday: 8:30 a.m. - 5:00 p.m.

Special Enrollment Day on Thursday, September 7, 8:30 a.m. to 6:30 p.m.

Regular office hours are:
Monday and Tuesday: 8:30 a.m. - 6:30 p.m.
Wednesday to Friday: 8:30 a.m. - 5:00 p.m.

 

CHESAPEAKE

Pass Building, Room 175
1428 Cedar Road
Chesapeake, VA 23322

Phone: 855-308-5614

NORFOLK

Andrews Building, Room 1120
300 Granby Street
Norfolk, VA 23510

Phone: 855-308-5614

PORTSMOUTH

Building A, Room A152
120 Campus Drive
Portsmouth, VA 23701

Phone: 855-308-5614

VIRGINIA BEACH

Building B (Bayside), Room B205
1700 College Crescent
Virginia Beach, VA 23453

Phone: 855-308-5614

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