Custodial Services Survey

Your Information

Your Campus*

Chesapeake Campus Building*

Norfolk Campus Building*

Virginia Beach Campus Building*

Portsmouth Campus Building*

Suffolk Campus Buildings*

Building Floor

General Custodial Attributes

Please rate Custodial Services' performance using the rating scale provided. If you don't know or don't have an opinion about a particular question, feel free to leave it blank.

The custodial staff is responsive to your needs and acts quickly within reason.

The timeliness of custodial staff responses to requests for service or assistance outside of regularly provided service.

Professional conduct and appearance of custodial staff and leadership.

Quality of the regularly scheduled tasks completed by custodial staff.

Overall satisfaction with the performance of Custodial Services staff.

Overall satisfaction with the performance of Custodial Services leadership.

Overall satisfaction with the way in which the Custodial Department responds to and ultimately handles concerns.

The overall appearance of Custodial Department equipment such as floor machines, vacuums, mop buckets, cleaning carts, etc.

Specific Custodial Services

Please rate these specific custodial services in your building.

Overall restroom cleanliness including consistent stocking of paper and soap products.

Overall classroom cleanliness to include carpet and tile floor surfaces, as well as trash receptacles.

Overall office cleanliness to include carpet and tile floor surfaces, as well as trash receptacles.

Hallways and public vending areas to include carpet and tile floor surfaces, as well as trash receptacles.

Stairs including hand rails and wall surfaces.

Entryways including floor surfaces, glass, and door handles.

Hard surface floors throughout your building or complex.

Carpeted floors throughout your building or complex.
Extremely Satisfied Strongly Dissatisfied

Comments to explain any of the above responses

Please elaborate with any comments you wish.

What attributes and/or services of the Custodial Services Department are you most pleased with?

What area of Custodial Services provides the most opportunity for improvement?

What types of additional services would you like us to consider offering by means of service request?

Captcha